Stevens Business Service, Inc. uses a combination of telephone and mail contact for the collection of all accounts. We feel our state of the art computerization, Certified Collectors and our financial services orientated collection philosophy gives us a decided advantage over the competition.
All accounts placed for collection are entered into our system that day. The first collection letter is generated and mailed the next business day. This letter provides the customer/patient with a toll free number which allows them to speak to a Certified Collector for financial guidance right up until 7:00pm(Monday- Friday).
In addition, our initial letter explains to the customer/patient their right under the Fair Debt Collection Practices Act and gives them the opportunity to pay via Visa, Mastercard, American Express and Discover. Our phone contact begins immediately. We employ the latest in dialer technology to assist our collection staff in finding a good time to reach each customer/patient(between 8:00AM-7:00PM/Monday-Friday). Any accounts without good phone numbers or good addresses are immediately transferred to our skip tracing department which works simultaneously with our collections staff in locating the customer. Once a good phone number is established, the account is sent back to collections for follow-up.
If the reason for nonpayment of an account is financial, the collector would plan with the customer/patient on getting the account paid in full via Visa, Mastercard, American Express and Discover, loans, automatic withdrawal et cetera. If the customer/patient is unable to pay in full, payment plans are set up with the preferred arrangement being automatic withdrawal.